We deliver across the UK (mainland). For international shipping (EU, select countries), check our Shipping page or during checkout.
UK orders typically arrive within 2–5 business days. International orders may take 7–14 business days depending on destination and customs.
We offer flat-rate shipping within the UK. For orders that exceed a set threshold, UK shipping may be free. International shipping costs vary by country — you’ll see the exact rate at checkout.
Once your order is dispatched, you’ll receive a confirmation email with a tracking number and a link to track the parcel.
If your delivery is delayed or lost, contact our Customer Care with your order number. We’ll check with the courier and either re-send or issue a refund as needed.
If your order hasn’t yet been dispatched, we may be able to update the address, get in touch ASAP. Once shipped, we can’t redirect parcels reliably.
Yes, for UK orders, we offer an express upgrade at checkout (next business day dispatch). Availability depends on your postcode and the time you place the order.
We accept returns within 14 days of delivery for items in their original, unopened, “as new” condition.
Log into your account, go to “Orders,” select the relevant order and click “Return” (or email us). We’ll send you instructions and a return label if applicable.
Returns are free for orders placed directly with us. (Some exclusions may apply.)
Once we receive and inspect your return (usually within a few business days), we’ll issue your refund. It may take up to 2 weeks to show in your account depending on your bank.
No, we only accept returns for items that are unused, unopened, and in original condition.
Let us know within 14 days with photos and your order number. We’ll cover return costs and send you a replacement or refund promptly.
You can enter your code at checkout in the “Promo / Discount” box. Click “Apply” to see the discount before payment.
Generally no, only one discount or promo code may be used per order (unless otherwise stated).
Double-check that the code is still valid (not expired), that it applies to the items in your cart, and that you’ve entered it exactly (no extra spaces).
Yes, we often run welcome promos (e.g. 10% off your first purchase). Sign up to our newsletter to be notified of exclusive offers.
Unless otherwise specified, subscription orders are eligible for certain codes (but some promos may explicitly exclude autoship orders).
Yes, most codes come with an expiration date. Always check the terms and see the expiry date in the code email or banner.
We announce codes via our newsletter, social channels, and homepage banner. Keep an eye there for seasonal deals.
Select the “Subscribe & Save” option at checkout. Your chosen deodorant balm will be delivered to you on a recurring schedule, automatically.
By default we set subscriptions every 6 weeks, but you can adjust the frequency to suit your needs (e.g. every 4, 8, 12 weeks).
Yes — via your account dashboard you can skip a delivery, pause the subscription, or reschedule it.
You’re free to swap fragrances, increase or decrease the number of balms, or edit your order at any time via your subscription settings in your account.
Just go to your “Account → Billing / Payment Methods” and add/update cards or payment methods.
You can cancel anytime via your account dashboard. Cancellation is immediate, so you won’t be billed again.
Yes, we send a reminder email a few days before renewing so you can make changes or skip if needed.
We accept major credit/debit cards (Visa, MasterCard, etc.), as well as PayPal, Apple Pay / Google Pay (where available), and possibly other local payment options.
Absolutely, we use industry-standard encryption and secure payment gateways. We do not store your full card details on our servers.
Your payment method is charged immediately at checkout for one-time orders. For subscriptions, the card is charged when each shipment is processed (i.e. shortly before dispatch).
Yes, if you see those options at checkout, you may select them for a seamless, secure payment.
Yes, we may offer digital gift cards (redeemable at checkout) or store credit for refunds.
This can happen due to insufficient funds, expired card, incorrect billing address, or your bank flagging the transaction. Try again or contact us for help.
Yes, after purchase you’ll receive a receipt by email. You can also download invoices via your account order history.